Return policy
Return and Refund Policy of ELA
At ELA, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy is carefully crafted to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.
Return Shipping Costs
Customers are responsible for shipping costs on return items. ELA does not reimburse return shipping fees and is not liable for costs incurred during the return process.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to qualify for a return.
Exchanges for Sale Products
Sale items cannot be exchanged, even for incorrect sizing. Please ensure you choose the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please email support@elaclothing.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Requirement for Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper handling of your request.
Conclusion
ELA is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at support@elaclothing.com.